Shipping & Returns

Shipping & Processing

Please allow up to 2 weeks for orders to be processed. Processing times do not include shipping times.  

Once your order is processed and your package is picked up and scanned by the carrier, transit times typically range from 2-7 business day days, depending on the shipping method and delivery destination. 

You will receive a shipping confirmation email or SMS text as soon as the label is created for your order, however, the tracking status of your shipment may take up to 72 hours once a label has been created. 

Once the package leaves our shop, unfortunately delivery is out of our hands. We cannot offer a refund or replace items for missing or stolen packages. If your package is missing through USPS, please reach out to them at (800) 275-8777. For UPS please call (800) 742-5877. They will need your tracking number which can be found in your shipping confirmation email or text message.

We will replace items that have been damaged during shipment if photographic proof of damage is submitted to mckenna@neatandnavyblue.com within 7 days of delivery.

Returns

We want you to absolutely adore your products so if you have any issues, please contact mckenna@neatandnavyblue.com so we can discuss options. 

Cancelations

Orders may be canceled within 24 hours. A refund will be issued minus 2.9% + $0.30 to cover Shopify and/or PayPal processing fees and a 10% restocking fee.